Man and Van Removal Services Privacy Policy

This Privacy Policy explains how Man and Van - Removal Services collects, uses, stores and protects personal data relating to customers in our service area. It is intended to be fully compliant with the UK General Data Protection Regulation and, where applicable, the EU General Data Protection Regulation. By requesting or using our removal services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man and Van - Removal Services customers and prospective customers in our operating area. It covers personal data collected when you contact us, request a quotation, make a booking, use our services, or otherwise interact with us, whether by phone, in person, through online forms or by any other means of communication.

Data Controller

Man and Van - Removal Services is the data controller in respect of the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We only collect personal data that is relevant to the provision and administration of our removal services. The types of personal data we may collect include:

Identification and contact details, such as your full name, address, removal collection and delivery addresses, and any alternative delivery details you provide. Contact details, such as your preferred contact method and details you choose to share so we can respond to your enquiries and manage bookings. Service-related information, such as details of the items to be moved, property access information, parking or entry instructions, and any other information you choose to provide in connection with your move. Transaction information, such as booking details, payment status, invoices, and records relating to services provided. Communication records, such as notes of telephone conversations and copies of messages or forms sent to us. Technical and usage data, such as basic information that may be generated when you use any online forms or tools we provide, including date, time and pages used.

How We Collect Your Data

We may collect your personal data directly from you when you contact us by telephone, complete a quotation or booking form, speak to us in person, or otherwise provide information to us in the course of arranging or delivering removal services. We may also receive information from third parties where you have asked someone to act on your behalf, such as a relative, landlord, estate agent or business contact who provides your details so that we can deliver our services.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contractual necessity: We process your data where it is necessary to take steps at your request before entering into a contract, and to perform our contract with you. This includes providing quotations, confirming bookings, planning and carrying out your move, issuing invoices and managing payments. Legal obligations: We may process your data where necessary to comply with legal or regulatory requirements, such as tax and accounting rules, and to respond to lawful requests from public authorities. Legitimate interests: We may process your data where it is necessary for our legitimate business interests, and where those interests are not overridden by your rights and freedoms. This may include managing our business, improving our services, preventing fraud or misuse of our services, dealing with complaints and managing our relationship with you. Consent: In limited cases, we may rely on your consent to process personal data, for example in relation to certain optional communications. Where we rely on consent, you may withdraw it at any time.

How We Use Your Personal Data

We use your personal data only for specified, explicit and legitimate purposes. These include:

Responding to enquiries and providing removal quotations. Setting up, administering and fulfilling your removal booking. Planning logistics, routes and timings to deliver your move safely and efficiently. Communicating with you before, during and after your move about practical arrangements, updates and any issues that arise. Maintaining accurate records for accounting, tax and audit purposes. Managing complaints, queries and any claims or disputes. Monitoring and improving the quality, safety and efficiency of our services. Complying with applicable laws and regulatory requirements.

Data Sharing and Processors

We do not sell your personal data and we only share it where this is necessary and lawful. We may share your personal data with third parties who provide services to us and act as data processors, such as:

IT and cloud service providers who host or support our systems, data storage and communication tools. Payment and accounting service providers who help us process payments and maintain financial records. Professional advisers, such as accountants, auditors or legal advisers, where necessary for legitimate business purposes or legal obligations. Operational partners, such as additional removal teams or vehicle hire providers, where this is required to complete your move.

Where we use processors, they act only on our instructions, are not permitted to use your data for their own purposes, and are required to protect your data in line with data protection law and our contractual requirements. In limited circumstances, we may also share your data where required by law, for example with law enforcement agencies, courts, regulators or public authorities.

International Transfers

Our services are primarily provided within our local service area. If any of our data processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, in line with applicable data protection requirements, before any transfer takes place.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. In general, we will retain booking and service-related records for a period that allows us to respond to any queries, handle potential claims and comply with tax and accounting obligations. When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, staff training, and procedures designed to deal with any suspected personal data breach. While we take reasonable steps to protect your information, no system can be completely secure, and you should take care when providing personal data, especially via public or unsecured networks.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and limitations, these may include:

Right of access: You have the right to request a copy of the personal data we hold about you and information about how we use it. Right to rectification: You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you. Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data. Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in specific situations. Right to data portability: In certain cases, you may request that we provide your personal data in a structured, commonly used and machine-readable format, and transfer it to another controller where technically feasible. Right to object: You may have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation.

You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about the way we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Children

Our services are not directed to children and we do not knowingly collect personal data relating to children without appropriate authority. If you become aware that a child has provided us with personal data without appropriate consent or authority, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any updated version will apply from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.

Contact Regarding Privacy

If you have any questions about this Privacy Policy or how we use your personal data, or if you wish to exercise any of your rights, please contact us using the usual communication methods you use to arrange or manage your removal services.